FAQ

SHIPPING

How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location and the selected shipping method.

Do you offer international shipping?
Yes, we ship internationally. Delivery times and fees depend on the destination.

Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 30 days of delivery for unused and unworn items. Original shipping fees are non-refundable.

How do I initiate a return?
Visit our Returns Center at valentine-shoes.com to start the process.

How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your return.

PRODUCT CARE

How should I care for my shoes?
We recommend using a soft brush or cloth to clean your shoes. Avoid excessive moisture and store them in a cool, dry place.

Are your shoes waterproof?
Our shoes are not waterproof. We recommend using a protective spray for added durability.

ORDERS & PAYMENTS

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Can I modify or cancel my order?
Orders can only be modified or canceled if they haven’t been processed. Contact us immediately for assistance.

SIZING

How do I find my correct size?
Refer to our size guide at valentine-shoes.com for detailed measurements.

Do you offer half sizes?
Yes, select styles are available in half sizes. Check the product description for details.

GIFT CARDS

Do you offer gift cards?
Yes, gift cards are available for purchase online.

How do I redeem a gift card?
Enter the gift card code at checkout to apply the balance to your order.

OTHER QUESTIONS

Do you offer repairs?
We do not currently offer repair services.

Can I pre-order items?
Pre-orders are occasionally available for select styles. Check the product page for details.

For any additional questions, please visit valentine-shoes.com.